Terms of Use and Policies

Notice of Privacy Practices

Telehealth Informed Consent

Health Information Exchange Consent

Parental Consent to Treatment of Minor

Minor Consent to Treatment and Sharing of Medical Information with Parent or Guardian

Note: This page contains Curai Health’s legal documents written in plain English. For our full and in-force legal documents, please visit curai.com/legal

Terms of Use

This section explains what kind of services you will get from First Opinion Services, Inc.,Curai, Inc.and other related professional entities. It tells you what to expect from the healthcare provider. It also describes the treatments or care you might receive. This helps you understand what the healthcare provider will do for you.

By clicking “ I accept” or by using our Services or creating an Account, you agree to these Terms. If you do not agree to these Terms, you may not access these Services.

Important Notices

If you believe you are having a medical emergency or you are very sick, call 911 or your local emergency room.
Do not wait to call your doctor if you have questions about any subjects presented during the services.

Nature of Services

The Services let you do two main things:

(1) You can get health and wellness information and education from people like clinical associates, medical assistants, and health coaches. These people are part of your care team, but they are not licensed healthcare providers in the U.S. We call this "Care Team services."

(2) You can talk to healthcare providers who are licensed in one or more U.S. states through online visits. We call these "Telemedicine Consultations."

Together, we call these "Care Services." The people giving you these services, both the unlicensed care team members and the licensed healthcare providers, are called "Providers."

The Care Services are for you to ask Providers questions about health issues that are not emergencies.

The Services also include the Curai Health Assistant, which is an AI helper. It uses a chat feature to gather information about you. This helps your Provider understand your needs and give you care quickly. AI and machine learning are fast-growing fields. Because of this, sometimes the Curai Health Assistant might not give the right answers to what you say. Your Provider will check what the Curai Health Assistant tells you. The Curai Health Assistant does not diagnose or treat any health problems. It also does not make decisions about your health. It is not a replacement for talking to a real doctor. Always ask a qualified doctor if you have questions about your health.

Some parts of our services have extra rules called "Additional Terms." We will show you these extra rules when you start using a feature that has them. This might be in a notice or a separate paper. By using the feature, you agree to follow these extra rules. For example, there are extra rules for Care Services. These extra rules are part of our main rules. If you don't agree with the extra rules, you can't use that feature. Both the main rules and extra rules are important. If an extra rule is different from a main rule, the extra rule is the one that counts for that feature.

Privacy

Please check our Privacy Policy to learn how we gather, use, and share your information.

Eligibility to Use the Services

To use our Services you need to be at least 18 years old.

To use our Services, you need to meet these rules:

(a) You must be 18 years old or older.

(b) You should not have been banned or kicked out from using our Services before. Also, you should not have done anything that could get you banned or kicked out.

(d) You must have the right and legal ability to agree to these rules. By doing so, you won't break any other agreements you have.

(e) You must use your real first name and email when signing up. After signing up, you can use a nickname or initials when using the Services.

If you are using our Services for someone else or a company, you promise that you have permission to agree to these rules for them. You also agree that if you or they break these rules, they will be responsible to us.

Accounts, Account Security, and Communication Preferences

When you use our Services, you might need to create an account (“Account”). This Account helps us know who you are and what Services you use. Make sure to keep your account information up-to-date. It's important to keep your account safe. Use a strong password that is hard for others to guess. Do not share your password with anyone. If you think someone else knows your password, change it right away. Remember, keeping your account safe and choosing how we talk to you is important. If you have questions, just ask us for help. We are not responsible if something bad happens because you didn't keep your username or password safe. You are in charge of everything that happens with your account. If you let other people use your account, you are responsible for what they do with it.

To set up your account, you need to give us a working email address. If you change your email, you should update it with us. When you make an account, you agree to get messages from Curai Health. These messages can be emails, texts, or notices on our services. They might include things like payment info, password changes, and other important updates about your account. These messages are part of how we communicate with you. You agree that getting these messages from us counts as getting them in writing, which is needed by law. It's a good idea to keep copies of these messages by printing them or saving them on your computer. We might also send you emails about special offers, newsletters, surveys, and other news we think you might like. If you don't want to get these promotional emails, you can stop them anytime by following the unsubscribe instructions in the email.

5. Care Services; Payment

If you have a medical emergency, call 911 right away. The Services are not for emergencies. If you think your situation is life-threatening, call 911 or your local emergency number immediately. Do not use this service for urgent medical help.

The Care Services will be given to you remotely, not in person. This might mean there are some things we can't do for you. By agreeing to use these Services, you understand these limits. The Provider you talk to will decide what help you get. There is no promise that you will get a diagnosis, treatment, or medicine.

Health Education and Care Coordination Services: First Opinion Health Services, Inc. works with people who are not licensed healthcare professionals. These people help with education and information services and some care coordination. You should know that these people are not licensed healthcare providers. They might be in other countries, and English might not be their first language. These care team services are not meant to diagnose, treat, prevent, or cure any disease or condition. They are not a replacement for advice, treatment, or diagnosis from a licensed professional. The people in this role cannot make medical diagnoses or replace your doctor's care. They will not give a second opinion or change your doctor's treatment plans or recommendations. Their job is to work with you to give support and help you stay on track as you make a plan to reach and keep your health goals.

Telemedicine Consultation Services: First Opinion Health Services, Inc. and other groups that work with Curai, Inc. have hired doctors, nurse practitioners, physician assistants, and other healthcare workers to give Telemedicine Consultations. You understand and agree that not every health problem can be treated through telemedicine. The healthcare provider will decide if your condition can be diagnosed or treated through a telemedicine visit. The providers giving Telemedicine Consultations do not work for Curai Health, Inc. or Curai, Inc. These companies do not give healthcare services and are not responsible for the care you receive. Telemedicine Consultations are not available in every state or at all times. We may limit who can use Telemedicine Consultations because of our staff or other reasons.

Please read our Telehealth Informed Consent. It explains the risks and benefits of telemedicine. By agreeing to these Terms, you also agree to the Consent to Telehealth. This means the Consent to Telehealth is part of these Terms.

You promise that you are in the state you choose when you use the Care Services. You can only use these Services if you are honest about where you are. The doctors and nurses you talk to need to know this to help you. If you are not truthful about your location, you agree to pay for any problems or costs that happen because of it.

Payment for Services: When you give us your credit card or another way to pay (Payment Method”), you are letting us charge it for the cost of using our service, plus any taxes. This is called a "Purchase." If your payment method doesn't work or isn't valid, we might stop or cancel your Purchase. You need to fix any payment problems before we can continue with your Purchase. If we can't get the payment and you don't change your payment info or cancel your Purchase or account, you still have to pay what you owe. We can keep trying to charge your payment method if it gets updated.

AUTO RENEWAL POLICY: WHEN YOU SIGN UP FOR A MONTHLY SUBSCRIPTION, YOU AGREE THAT (a) CURAI HEALTH (OR OUR PAYMENT PARTNER) CAN CHARGE YOU EVERY MONTH. THIS INCLUDES ANY TAXES AND OTHER FEES and (b) YOUR SUBSCRIPTION WILL KEEP GOING UNTIL YOU CANCEL IT OR WE STOP THE SERVICE. YOU CAN CANCEL YOUR SUBSCRIPTION ANYTIME BY CHANGING YOUR ACCOUNT SETTINGS OR BY EMAILING SUPPORT@CURAI.COM.

SOMETIMES, WE MIGHT GIVE YOU A FREE TRIAL FOR CERTAIN SUBSCRIPTIONS. THIS MEANS YOU CAN TRY IT WITHOUT PAYING FOR A SET TIME. IF YOU GET A FREE TRIAL, WE WILL TELL YOU THE RULES IN THE AD OR WHEN YOU SIGN UP. YOU CAN ONLY HAVE ONE FREE TRIAL PER HOUSEHOLD.

ONCE YOUR FREE TRIAL ENDS, WE WILL START CHARGING YOUR PAYMENT METHOD FOR YOUR SUBSCRIPTION. THIS WILL HAPPEN REGULARLY, INCLUDING ANY TAXES AND OTHER FEES, UNTIL YOU CANCEL YOUR SUBSCRIPTION. YOU NEED TO CANCEL BEFORE THE FREE TRIAL ENDS IF YOU DON'T WANT TO BE CHARGED. WE WON'T SEND YOU A NOTICE WHEN YOUR FREE TRIAL ENDS OR WHEN THE PAID SUBSCRIPTION STARTS. WE CAN CHANGE OR STOP FREE TRIALS AT ANY TIME WITHOUT TELLING YOU.

YOU AGREE THAT WE CAN CHARGE YOUR PAYMENT METHOD UNTIL YOU TELL US TO STOP IN WRITING. YOU ALSO AGREE TO LET US KNOW IF YOUR PAYMENT METHOD CHANGES. YOU PROMISE THAT YOU ARE ALLOWED TO USE THIS PAYMENT METHOD AND WON'T ARGUE ABOUT CHARGES FOR THE SERVICE, LIKE CONSULTATION FEES OR CO-PAYS FROM YOUR HEALTH PLAN. YOU UNDERSTAND THAT ANY BANK TRANSACTIONS WE START MUST FOLLOW U.S. LAW. IF A BANK TRANSACTION DOESN'T GO THROUGH BECAUSE THERE ISN'T ENOUGH MONEY, WE MIGHT TRY TO CHARGE IT AGAIN WITHIN 30 DAYS.

We will collect sales tax on services if we need to. If a service has sales tax, the tax amount you see at checkout might change. This can happen because of different reasons, like changes in tax rates or how our system works.

You understand and agree that the cost for consultations can go up at any time.

If you didn't have a visit during the billing period, Curai Health will give your money back. To get a refund, email support@curai.com. You have 30 days from when you paid to ask for your money back. If it's been more than 30 days, you can't get a refund.

Reservation of Rights.

We can change, pause, or stop any part of our services at any time without telling you first. You agree that we are not responsible to you or anyone else if we make these changes. We can also, at any time and for any reason, with or without telling you, and without being responsible to you or anyone else, do the following: (a) limit, pause, or stop your or anyone else's access to our services; (b) check how you or others use our services to make sure you follow the rules and laws; (c) look into any suspected misuse of our services and work with the police or others if needed; and (d) share information about how you use our services if the police are investigating illegal activities or if a court asks us to.

Ownership Rights

We give you a limited right to use our Services for yourself. All the original stuff like text, pictures, videos, and more (called "Content") belong to Curai Health and its partners. They are protected by laws. As long as you follow our rules, you can use our Services and Content for personal use only. This means you can't:

(a) Sell or resell our Services and Content.

(b) Copy, share, or show the Content in public unless we say it's okay.

(c ) Change the Content or remove any notices on it.

(d) Use special tools to gather data from our Services.

(e ) Use our Services and Content for anything other than what they are meant for.

We keep all other rights. We can take back this permission at any time for any reason. If you use our Services or Content in a way we don't allow, we might end your permission and you could face legal trouble.

All the names, logos, and symbols you see on our services belong to us or we have permission to use them. The name "Curai Health" and its logo, along with any other Curai Health names and symbols, are our trademarks. Other names and logos you might see, like those from other healthcare providers, belong to them. You can't use or show any Curai Health names or logos without getting our written permission first. We keep all our rights to these names and logos.

If you give us any comments, suggestions, ideas, or other feedback ("User Feedback"), you agree that we can use it however we want. You will not get paid for it.

User Supplied Material.

Our Services let you share messages, texts, photos, and other stuff (we call this "User Content") with your Providers. You still own your User Content, except for the permission you give us below. You give Curai Health permission to use your User Content in different ways. This means we can use, copy, change, publish, and share it anywhere in the world. We can also let others use it. You won't get paid for this.

If you share any content through our services, you promise that you have the legal right to do so. You also promise that your content does not break any laws or infringe on anyone's rights, like copyrights or trademarks. If you send content privately, you are responsible for it. Curai Health can look at or remove any content, but we might not check everything. So, we are not responsible for any content shared through our services.

Using the Services the Right Way

By using the services correctly, you help make sure they are safe and useful for everyone.

You agree to use our Services by following all the rules and laws in your area and other places. You must not break any agreements, steal ideas, or harm others. You are responsible for what you do when you use our Services.

Also, you will not do any of the following things when using our Services:

(a) Do not bother, threaten, scare, hunt, or follow someone in a harmful way.

(b) Don't use someone else's account without their permission and without permission from Curai Health."

(d) Do not change or mess with any copyright, trademark, or legal notices in the content you get from the services."

(e) Do not try to take apart or figure out how the software works.

(f) Do not use the Services in ways that could mess up how they work. This includes things like hacking, sending too many emails at once, flooding, overloading, or making attacks that stop the Services from working. Do not try to test or break into the Services or any related server, network, or system. Do not try to get past security measures like firewalls or encryption. Also, do not access data that is not meant for you.

(g) Do not use any computer programs or tools like web crawlers, robots, or scripts to get into our services or any related servers, networks, or systems. Also, do not use these tools to take or collect information or content from our services.

(h) Do not create a frame or border around any page or content of our services. Also, do not link directly to any page or section inside our services.

(I) Don't use the Services in ways that break these rules or any laws.

You agree that Curai Health can stop your Care Services if you use them in a bad way. The reasons Curai may stop the services include:

(a) Starting or having too many visits that are not needed or not right.

(b) Do not post anything that is illegal, harmful, or fake. Avoid sharing content that is mean, racist, or offensive to any group. Do not post things that invade someone's privacy or make them feel bad. This includes threats, bad language, or anything rude or inappropriate.

(d) If you keep not following the doctor's instructions or don't go to your follow-up appointments, it can be a problem.

(e) Making someone feel uncomfortable or bothering other healthcare workers.

(f) If you ask for something and it's not allowed, don't keep asking for it again and again.

(g) Pretending to be someone else on the healthcare website/Lying about your medical history or facts to get something you want.

(h) Using your account to get healthcare for someone else or for a group that Curai Health can't treat.

(i) Doctor Shopping which means going to different doctors at Curai Health over and over for the same problem. This is when you ask for the same thing from different doctors.

(j) Trying to get more than one prescription from different doctors (either from Curai Health or other places)

(j) Or doing things that are not allowed while using the Services.

Links to Third Party Sites

Sometimes, our website may have links that take you to other websites. These are called "third-party sites." We do not control these sites, and they might have different rules or policies. We are not responsible for what happens on these other sites. If you click on a link and go to a third-party site, you should read their rules and privacy policies to understand how they work. Be careful and make sure you trust the site before sharing any personal information.

We might have links on our website that take you to other websites, products, or services. These are called "Linked Third-Party Services." Just because we have these links doesn't mean we approve or support them. We are not responsible for anything on these other sites and we don't promise anything about them. When you use a Linked Third-Party Service, you have to follow their rules and privacy policy. If you have any problems with them, you need to deal with them directly. You use these links at your own risk.

Release.

To the fullest extent allowed by law, you agree that Curai Health and its owners, related companies, workers, and leaders (called the "Curai Health Parties") are not responsible for any problems, claims, or damages you might have. This includes issues you know about and those you don't, even if they are because of someone else's mistake. If you live in California, you give up certain rights under a law called California Civil Code Section 1542. This law usually protects you from giving up claims you don't know about. By agreeing to this, you also give up any other rights that might stop this agreement from covering claims you don't know about when you agree to it.

Indemnification

Indemnification means that if someone gets hurt or something goes wrong, one person or group agrees to protect another person or group from having to pay for it. For example, if you sign a contract with a company, and something bad happens because of the company's mistake, the company might agree to cover any costs or damages. This way, you don't have to pay for something that wasn't your fault. It's like a promise to help out if things go wrong.

You agree to protect and not blame Curai Health if anything goes wrong. This means if there are any problems, like damages, fines, or costs, you will take care of them. This includes paying for lawyers if needed. Here are some reasons why you might have to do this:

(a) If you use the Services or Content in a wrong way.

(b) If you send or share any User Content or Feedback.

(d) If someone else uses your account and does something wrong.

(e) If you do something wrong while using our Services.

(f) If you break someone else's rights, like their privacy or property rights.

In simple terms, you are responsible for your actions and any problems that come from them.

Curai Health can take over the defense and control of any issue that you would normally have to cover. If this happens, you need to work with us to help defend against the issue.

13. Disclaimer of Warranties

We want you to know that we do our best to make sure our services work well. But, we can't promise that everything will always be perfect. Sometimes, things might not work as expected. We are not responsible if something goes wrong or if you are not happy with our services. This means that we don't guarantee that our services will always be available, work without any problems, or meet all your needs. We try hard, but we can't make any promises.

If you have any questions or concerns, please let us know. We are here to help as much as we can. When you use our services, you agree that you are doing so at your own risk. Our services are provided "as is" and "as available." This means we do not promise that they will always work perfectly. We do not guarantee that our services will meet your needs or that they will be available all the time without any problems. We also do not promise that the information you get from using our services will be correct or complete.

If you download anything using our services, you do so at your own risk. You are responsible for any damage or loss of data that might happen because of it. Any advice or information you get from us does not create any promises or guarantees unless we specifically say so.

The Services and Content are not meant to replace your own good judgment. They are not for diagnosing or treating health problems. If you use the Services and Content, you are fully responsible for how you use them. Curai Health is not responsible for any claims, losses, or damages that happen because of your use. You use the Services and Content at your own risk, unless the law says otherwise.

Some states might not let us remove certain promises about a product. So, the rule above might not apply to you. But, if the law allows, we do not make any promises about the product.

14. Limitation of Liability

THIS SECTION EXPLAINS WHAT HAPPENS IF SOMETHING GOES WRONG. IF YOU USE OUR SERVICES AND SOMETHING BAD HAPPENS, WE ARE NOT RESPONSIBLE FOR PAYING ALL DAMAGES. WE WILL ONLY PAY UP TO A CERTAIN AMOUNT. THIS MEANS IF YOU LOSE MONEY OR GET HURT BECAUSE OF OUR SERVICES, WE WILL ONLY COVER A SMALL PART OF IT. WE ARE NOT RESPONSIBLE FOR THINGS WE CAN'T CONTROL, LIKE NATURAL DISASTERS OR OTHER UNEXPECTED EVENTS. IT'S IMPORTANT TO KNOW THAT BY USING OUR SERVICES, YOU AGREE TO THESE RULES.

CURAI HEALTH IS NOT RESPONSIBLE FOR ANY HARM OR LOSSES YOU MIGHT HAVE FROM USING THEIR SERVICES. THIS INCLUDES LOSING MONEY, DATA, OR ANYTHING ELSE VALUABLE. EVEN IF THEY KNEW SOMETHING BAD MIGHT HAPPEN, THEY STILL AREN'T RESPONSIBLE. THIS APPLIES TO ALL KINDS OF LEGAL CLAIMS, LIKE CONTRACTS OR ACCIDENTS. IF YOU HAVE A CLAIM, THE MOST CURAI HEALTH WILL PAY YOU IS EITHER $100 OR THE AMOUNT YOU PAID THEM IN THE LAST MONTH, WHICHEVER IS MORE.

YOU AGREE THAT THE RULES ABOUT LIMITING LIABILITY WILL STILL APPLY EVEN IF THESE TERMS END OR STOP. THIS IS TRUE EVEN IF A SOLUTION WE MENTIONED DOESN'T WORK AS PLANNED. SOME PLACES HAVE LAWS THAT DON'T ALLOW US TO LIMIT OR EXCLUDE CERTAIN PROMISES OR RESPONSIBILITIES, SO SOME OF THESE RULES MIGHT NOT APPLY TO YOU. IF THE LAW SAYS WE CAN'T LIMIT A PROMISE OR RESPONSIBILITY, WE WILL FOLLOW THE LAW AND ONLY DO THE LEAST WE ARE ALLOWED TO DO.

15. Ending the Agreement Together

Both you and the healthcare provider have the right to end the agreement. This means either side can decide to stop the services. If you want to end the agreement, you need to let the provider know. The provider will also tell you if they want to end it. This way, both sides understand what is happening and can plan for what comes next.

You can stop using Curai Health's services anytime you want by telling them. Curai Health can also stop or pause your use of their services, your account, or your registration at any time, and they don't have to tell you why. If you or Curai Health end your agreement, you won't get any money back. They might also delete your information and anything you uploaded. But, Curai Health will still give you access to your health records if they have them, as required by law. You agree that Curai Health is not responsible to you or anyone else if they stop your access or delete your account or anything you uploaded.

16. Solving Disagreements: Arbitration

If you have a problem with us, we want to solve it quickly and fairly. Sometimes, we might not agree on how to fix it. When this happens, we use a process called arbitration. Arbitration is like going to court, but it's simpler and faster. A person called an arbitrator listens to both sides and then makes a decision. This decision is usually final, which means we both have to accept it.

Before we go to arbitration, we should try to talk and solve the problem ourselves. If that doesn't work, then we can use arbitration.

Remember, arbitration is a way to solve problems without going to court. It helps us find a solution that works for both of us.

Please read this section carefully. It talks about how you and Curai Health will handle certain problems and claims. It also explains that you cannot join a group lawsuit against us. This section applies to all problems between you and Curai Health, unless mentioned in Section 16.1

16.1 Binding Arbitration.

If you have a problem with Curai Health, you usually can't take it to court. Instead, you and Curai Health agree to solve it through arbitration. This means a person or group will listen to both sides and make a decision. You can't have a jury trial either. The only time you can go to court is if you want to take a small claim to small claims court or if you need to stop someone from using your ideas or creations, like your brand name or invention, without permission.

16.2. No Group Lawsuits or Group Arbitrations.

This means you cannot join with others to sue or go to arbitration as a group. You must handle your case on your own.

You and Curai Health agree that if there is a problem or disagreement about these Terms, the Services, or Content, it is just between you and Curai Health. This problem will be solved through individual arbitration, which means only you and Curai Health will be involved. It will not be part of a group case or class action. You and Curai Health agree that there will be no group arbitration or any case where someone tries to solve a problem for other people too.

16.3. Federal Arbitration Act.

The Federal Arbitration Act is a law that talks about how people can solve problems without going to court. Instead, they use a process called arbitration. In arbitration, a neutral person, called an arbitrator, listens to both sides and makes a decision. This decision is usually final and binding, which means both sides have to follow it. The Act makes sure that if people agree to use arbitration, they have to stick to that agreement. This helps solve disputes faster and can be less expensive than going to court. You and Curai Health agree that these rules are important for business between states. This part of the rules will follow the Federal Arbitration Act, which is a law that helps solve disagreements.

16.4. Notice; Informal Dispute Resolution

If you have a problem or disagreement with us, we want to help fix it. First, you need to tell us about the problem. This is called giving "notice." You can do this by writing to us or calling us.

After you tell us, we will try to solve the problem together. This is called "informal dispute resolution." It means we will talk and try to find a solution without going to court. We want to make sure you are happy with how we handle your problem. If we can't solve it this way, we might need to take other steps. But first, we will do our best to fix it by talking.

If you have a problem with Curai Health, you need to tell them in writing within 30 days. This way, you both can try to solve it without going to court. To tell Curai Health, send a letter by certified mail or courier to: Legal Dept, Curai, Inc., 2443 Fillmore St. #380-15799, San Francisco, CA 94114.

In your letter, include:

(a) Your name, address, phone number, and the email you use for your account. If you have a different email where you can be reached, include that too.

(b) Explain what the problem is.

Curai Health will send you a notice by email. Their notice will include:

(a) Their name, address, phone number, and an email where you can contact them.

(b) An explanation of the problem.

If you and Curai Health can't agree on how to fix the problem within 30 days after the notice is received, either of you can start an arbitration process or, if allowed, file a claim in court.

16.5. Arbitration Process.

You and Curai Health agree that if there is a disagreement, it will be settled by arbitration. This means:

1. The arbitration will happen in (a) the State of California, Santa Clara County, (b) the county you reside or (c) over the phone.

2. A single person, called an arbitrator, will handle the arbitration. It will be private and follow the rules of the American Arbitration Association (AAA) for consumers. These rules might change, but we will use the ones that are current when we start the arbitration.

3. When there is a disagreement, both sides should try to pick one person to help solve it.

If they can't agree on someone within 30 days after starting the process with the AAA, they will follow the AAA Consumer Arbitration Rules to choose. Each side has to pay for their own costs during this process. The person helping solve the disagreement can't change who pays these costs. If you can't afford to pay, you agree to let us pay the person helping before trying any other way to solve the problem, like going to court. During this process, both you and Curai Health can ask for important information from each other and from others. This includes asking for documents, information, and people to talk about things that matter to the disagreement.

The arbitrator is the person who helps solve disagreements. They have the power to make decisions about the problem. They can decide what is fair and what should happen next. The arbitrator listens to both sides and then makes a choice. This choice is usually final, which means it can't be changed easily.

The rules say that if there is a disagreement, an arbitrator will decide what happens. The arbitrator is like a judge. They will decide if the disagreement can be solved this way and what the solution should be. But, the arbitrator cannot handle cases where many people are involved at once, like a class action.

16.6 AAA Rules

The AAA Rules are a set of guidelines used in certain situations. "AAA" stands for the American Arbitration Association. These rules help decide how disagreements are settled without going to court. If you have a problem with a company or person, the AAA Rules might be used to find a solution. They make sure both sides are treated fairly and help reach an agreement. It's like having a referee in a game to make sure everyone plays by the rules.

The AAA Rules can be found on the AAA website. By agreeing to these Terms, you are saying that you either (a) have read and understand the AAA Rules, or (b) choose not to read them and won't say they are unfair or shouldn't apply.

16.7. Severability

If any part of Section 16 is found to be invalid or cannot be enforced, it will only be changed as much as the law requires. All other parts of Section 16 will still be valid and can be enforced. Also, the waivers mentioned in Section 16.2 are separate from the other parts of these Terms. They will stay valid and can be enforced unless the law says otherwise.

16.8. Opt-Out Right

You have the right to say "no" to certain things. This means you can choose not to take part in some services or programs if you don't want to. If you decide to opt-out, you might not get some benefits or updates. It's important to know what you are saying "no" to, so you can make the best choice for yourself. If you have questions, ask someone who can help explain it to you.

You have the right to say no to binding arbitration. You must do this within 30 days from when you first agreed to the terms in Section 16.

To say no, write a letter to: Legal Dept, Curai, Inc., 2443 Fillmore St. #380-15799, San Francisco, CA 94114. In your letter, include your full name and clearly say you want to opt out of binding arbitration. By opting out, you agree to solve disputes as explained in Section 18.

17. Time Limit to File Claims

You have a certain amount of time to file a claim. This means you need to tell us about any problems or issues you have with your healthcare or insurance within a specific period.

You agree that if you have a problem or disagreement, you must start or file it within one year from when it happened. If you wait longer than a year, you can't make a claim about it anymore.

18. Which Laws Apply and Where to Go to Court

This section tells you which laws we follow and where you can go if you need to take legal action. If there is a problem, we will use the laws from the state where our main office is located. If you need to go to court, it will also be in that state.

These rules and how you use our services are controlled by the laws of California. This means that if there is a problem, we will follow California laws to solve it. If you have a disagreement with us that can't be solved by arbitration or in small claims court, it will be handled in a California court. You can take your case to small claims court in the county where you live if it fits the rules for small claims.

19. International Users.

If you are outside the United States and use our services or give us your information, know that U.S. laws might not protect your privacy the same way as your country's laws. If you visit our services or contact us from outside the U.S., remember that: (a) any information you give us or that we collect will be sent to the U.S.; and (b) by using our services or giving us information, you agree that it can be sent to and handled in the U.S. as per our Privacy Policy.

20. Changes to these Terms.

We can change these terms at any time. If we do, we will let you know. It is important to read any updates. This way, you will know about any new rules or changes. We can change our rules at any time. When we update them, they will be part of our agreement with you. You agree to the changes by continuing to use our online services. If we make big changes, we will update the rules on our website. We might also send you an email or a message through our services to let you know. The changes are official when we post them online. The "Last Updated" date at the top shows when we last changed the rules.

19. Apple Device Extra Rules

If you use an app on an Apple device, like an iPhone or iPad, these special rules for Apple are part of the terms you agree to.

If you use an Apple device to access digital services, the Apple Terms are the rules you follow. Apple is not part of these rules and does not own or take care of any app you use on your Apple device. The rules from the Apple App Store are the ones you follow if there is a conflict with these terms.

When you use an app on your Apple device, you have a license. This means you can use the app on a device you own or control, but you can't give this license to someone else. Apple does not have to provide any help or support for the app. If the app does not work as promised, you can tell Apple, and they will give you your money back if you paid for it. Apple is not responsible for any other problems with the app. Apple is not responsible for any claims or issues you or others have with the app, like if the app does not meet legal requirements or if there are problems with the product. These terms do not limit Curai Health's responsibility beyond what the law allows.If someone claims that the app or your use of it breaks their rights, Apple will not handle these claims. You also promise that you are not in a country under U.S. embargo or on any U.S. list of restricted people. Apple and its related companies can enforce these terms against you if needed. If you have questions or problems with the app, contact Curai Health using the information they provide.

21. Severability Policy

If any part of this policy is found to be illegal or not valid, that part will be removed. The rest of the policy will still be in effect and work as usual. This means that even if one part doesn't work, the rest of the policy still applies. If a court or arbitrator says that any part of these Terms is not valid, the rest of the Terms still apply. The court should try to understand what we meant and keep the rest of the Terms working as we planned.

22. Survival

Some parts of these rules will still be important even after your account ends or these rules expire. These parts are: all the words we explained at the start, and Sections 2 to 9, and 12 to 24.

23. Miscellaneous

This section includes various rules and information that don't fit into other parts of the policy. It covers different topics that are important but not related to each other. If you have questions about anything in this section, please ask for more details. These Terms are the whole agreement between you and Curai Health about using our Services. You can't give your rights or licenses from these Terms to anyone else unless Curai Health agrees in writing first. If Curai Health doesn't use a right or part of these Terms, it doesn't mean they give up that right. These Terms are only for you and Curai Health, not for anyone else.

24. Policy: Use of AI Translation

We use AI translation tools to help people understand information in different languages. These tools can quickly change words from one language to another. This helps us communicate better with people who speak different languages.

AI translation is not perfect. Sometimes, it might make mistakes or not get the meaning exactly right. We always try to make sure the translations are as accurate as possible. If you have questions or need help understanding something, please ask us. We are here to help you.

Curai uses a computer program to translate its Services into other languages besides English. If you choose to use Curai in a language that is not English, you should know that these translations might not be perfect. They are not meant to replace translations done by people. Curai tries hard to make sure the content is available in other languages, but it cannot promise that everything will be translated correctly. Some things, like text in pictures or PDF files, cannot be translated. Curai is not responsible for any mistakes or problems that happen because of wrong translations. The original content is always in English. If there are any differences in the translation, they do not count legally.

25. Contact Us. If you have any questions about these Terms, please reach out to us at https://www.curaihealth.com/support.

Privacy Policy

Last Updated: April 11, 2024

Our Privacy Policy explains how we collect, use, and protect your personal information. We want you to know what happens with your data when you use our services.

‍1. information We Collect: We gather information like your name, address, and email when you sign up. We also collect data about how you use our services.

2. How We Use Your Information: We use your information to provide services, improve our offerings, and communicate with you. We might also use it for research and to make our services better.

3. Sharing Your Information: We do not sell your personal information. We may share it with trusted partners who help us run our services. They must keep your information safe and private.

4. Your Choices: You can choose what information you share with us. You can also ask us to delete your information or stop using it in certain ways.

5. Keeping Your Information Safe: We use security measures to protect your data. We work hard to keep your information safe from unauthorized access.

6. Changes to This Policy: We may update this policy from time to time. If we make big changes, we will let you know.

If you have questions about our Privacy Policy, please contact us. We are here to help you understand how we protect your privacy.

This Privacy Policy is not a contract. It does not give you or us any legal rights or duties.

We can change this Privacy Policy whenever we want. If we do, we will update the "Last Updated" date at the top of this page. We might also send you an email or let you know through our services. It's a good idea to check this Privacy Policy whenever you visit our website or talk to us. This way, you can know how we handle your information and learn how to keep your privacy safe.

A Note About Protected Health Information

Your health information is private and important. We call this "Protected Health Information" or PHI. This includes details like your name, address, and medical history. We keep this information safe and only share it when necessary. We use your PHI to give you the best care. Sometimes, we might need to share it with doctors, nurses, or other healthcare workers. We might also use it to check how well we are doing our job or to help with billing. We follow strict rules to protect your PHI. We only share it with people who need to know. If you have questions about how we use your information, you can ask us anytime. Your privacy is important to us, and we are here to help. If you use our services to get healthcare from doctors or other providers we work with, we will keep your personal health information safe. This is in line with a law called HIPAA. We might collect information like your name, address, medical history, and how you take care of your health. We also collect information from your talks with doctors and their advice to you. If you use apps or devices like Apple HealthKit or fitness trackers and connect them to our services, we might collect that information too.

This policy does not explain how we use or share your health information. That is covered by our HIPAA Notice of Privacy Practices. The HIPAA Notice of Privacy Practices tells you how we use and share your health information, not this policy.

If you have questions about our Privacy Policy, please contact us. We are here to help you understand how we protect your privacy.

Collection of Information

When you give us information, we use it to help you. We might ask for your name, address, or phone number. This helps us keep in touch with you. We also use your information to make sure you get the right care. We keep your information safe and private. We do not share it with others unless you say it's okay or if the law requires us to. If you have questions about how we use your information, you can ask us anytime."

We collect information you give us. For example, we collect it when you sign up for an account, use any interactive parts of our services, subscribe to a newsletter or email list, take part in a survey, contest, promotion, or event, ask for customer support, or talk to us in other ways.

"We might collect different kinds of information from you, such as:"

Account Information: When you sign up for an account, you need to give us some personal details. This helps us set up your account. We will ask for things like your name, email address, username, password, and phone number. We also collect other details you share during sign-up. This includes things like your gender, age, and zip code. We might mix this information with other personal details we have about you.

Transaction Information. We collect and keep information about the products you buy, and your shipping and billing details. We might also collect some payment information, like how you pay and your payment card details. But, we do not keep full payment card numbers. A third-party company handles all the transactions for us.

Information We Collect Automatically. When you use our services, we automatically collect some information about you. This means we gather details without you having to do anything. This information can include things like your IP address, the type of device you are using, and what pages you visit on our website. We also collect data about how you use our services, like how long you stay on a page or what links you click. This helps us understand how people use our services and how we can make them better.

Usage Information. We collect details about how you use and interact with our Services. For example, we might gather information on how you use and move around the Services.

Mobile Device Information. We collect information about the mobile device you use to access our services. This includes the type of device, the software it uses, and your mobile network details. We also look at how you use our apps. If you agree, we might access certain apps on your device, like your camera, photo album, or contacts, to help you use some features of our services. To learn how you can control what information we collect or how we access other apps on your device, please see "Your Choices" below.

Location Information. With your permission, we might collect information about where your device is. We can do this using GPS, wireless networks, cell towers, and Wi-Fi spots. To learn how you can control this and how we access other apps on your device, please see "Your Choices" below.

Log Information. When you use our services, our computers automatically save some details. This includes your Internet Protocol ("IP") address, the type of computer system you use, the kind of web browser you have, the language you use, the websites you came from, the times you visit, the pages you look at, the links you click on, and other things you do while using our services.

Information collected by cookies. We and the companies we work with use tools called cookies to collect information about you when you use our website. Cookies are small files saved on your computer or phone. They help us make our website better for you, show us which parts of the website you like, and count how many people visit. Most internet browsers automatically accept cookies. But if you want, you can change your browser settings to delete or block cookies. Just remember, if you do this, some parts of the website might not work as well.

Information we Collect from third parties. We get some information about you from other people or companies. This means we might not get all the information directly from you. For example, we might get details from your doctor, a hospital, or a company that helps us with our services. We use this information to help take care of you better.

We might get information from other people, and this could include details about you. This happens because of our business activities.

Use of Information

We collect and use your information to help you receive Service and for various purposes related to our operations. This means we look at your medical history, test results, and other health details. We use this information to give you the best care possible. We also use it to make sure we are following the rules and keeping your information safe. Sometimes, we might share your information with other doctors or hospitals if they are helping with your care. We only share what is needed and make sure it stays private. If you have questions about how we use your information, you can ask us anytime.

We might use your information for different reasons that help us run our services and help you use them. For example, Curai Health might use your information to:

Keep the Services working well, make them better, and share important information with you."
Send you important messages like updates, security alerts, and support notices.
Answer your comments, questions, and requests. We are here to help you with customer service.
Watch and study how people use our services and what they do with them.
Look for and stop fake transactions and other illegal actions. We also protect the rights and property of Curai Health and others.
Talk to you about our products, services, special offers, and events.
Tell you about rewards and research studies.
Ask for your feedback.
Share news and information that we think you will like.
Keep the right records for office use.
We use information from others to understand what you need and give you a better experience.
Use the information for any other reason we told you about when we collected it.
We might use information that is grouped together or changed so it can't be used to find out who you are. Once we change the information so it doesn't show who you are (like when we group data to make our services better), it is not personal information anymore.

Sharing of Information

We take your privacy seriously and only share your information when it’s necessary. If you have questions, please ask us.

We might share your information in the ways listed here or as explained in this Privacy Policy.

We share your information with vendors, consultants, and other service providers who need it to do their jobs for us.
We work with other companies to give you information about products and services that might be helpful to you.
If someone asks us for information, we might share it if we think the law says we have to or if a rule or legal process requires it.
If we think you are not following our rules or other policies, or if we need to protect Curai Health or others, we may take action.
When a company is being bought, sold, or getting new owners, or when it is getting money from investors, your information might be shared.
Curai Health works with other companies. These companies can be part of Curai Health now or in the future. They might be parent companies, which means they own Curai Health. They could also be subsidiary companies, which means Curai Health owns them. Or, they might be affiliated companies, which means they are connected to Curai Health in some way.
We will share your information if you say it's okay or if you tell us to do so.
We might also share information that is grouped together or has no personal details, so it can't be used to find out who you are.

Third Party Analytics

Third-Party Analytics means that a company uses another company to help look at data. This data can be about how people use a website or app. The company doing the analysis is not the same as the one that owns the website or app. They help by collecting and studying information to see what people like or don't like. This helps the website or app owner make things better for users. We work with other companies to help us collect and use some of your information. For example, we might let these companies use cookies or web beacons on our website or in emails from Curai Health. These tools help them gather information about how you use the internet. They might track what you do on different websites, even ones not run by Curai Health. One tool we use is Google Analytics, which helps us understand some of this information. You can learn more about how Google Analytics keeps your data safe and private by clicking here. If you don't want Google Analytics to use cookies in your web browser, you can choose to opt out by clicking here.

How We Handle "Do Not Track" Signals

When you use the internet, your web browser can send a signal called "Do Not Track" to websites. This signal tells websites that you do not want them to track your online activities.

Our website does not change how it works when it gets a "Do Not Track" signal. This means we might still collect some information about your visit. We do this to make sure our website works well and to understand how people use it. If you have questions, you can always contact us for more details.

Keeping Your Information

We keep your information for as long as we need it. This means we hold onto it while you are using our services. We also keep it for a while after you stop using our services. We do this to follow the law and to make sure we can help you if you have questions later. After that, we will delete or safely store your information. If you want to know more about how long we keep your information, you can ask us.

Security

‍Security is about keeping your personal information safe. This means making sure that only the right people can see or use your information. We use special tools and rules to protect your data from being stolen or misused. But, no security system is perfect. We can't promise that our databases are completely safe. We also can't promise that your information won't be taken while it's being sent over the Internet. Emails sent to or from our services might not be secure. So, be careful about what information you send us in an email. If you have any questions about how we keep your information secure, please contact us and ask questions.

Third Party Websites

When you visit our website, you might see links to other websites. These are called third-party websites. We do not own or control these websites. This means we are not responsible for what they do or say. If you click on these links, you should read their rules and privacy policies. They might collect your information or use it differently than we do. Be careful and make sure you understand their terms before using their sites. Sometimes, they might share what you do on their sites with us. We suggest you read the privacy policies of any other websites you visit. Our Privacy Policy does not cover these other websites. They have their own rules. We are not responsible for how these other websites handle your information.

Your Choices

Checking, Fixing, and Removing Your Personal Information

You have the right to look at your personal information. If you find something wrong, you can ask us to fix it. If you want us to delete your information, you can also ask for that. We will help you with these requests. You can see, change, or ask us to delete some of the information you gave us. To do this, contact us through our Services or email us at support@curaihealth.com. If you email us, we will only make changes to the information linked to the email address you used. We might need to check who you are before we make any changes. We will try to help with your requests to see, change, or delete your information. But sometimes, we might not be able to do what you ask. For example, we might need to keep your information, like your health information, to follow the law.

‍If you ask us, we might not be able to delete some information from your medical record. But we can turn off your secure account. This means you and others won't be able to use your username and password to see it anymore.

Location Information

We can collect information about where you are when you use our Apps, but only if you say it's okay. You can stop us from collecting this information anytime by changing the settings on your phone. Just remember, some parts of our Apps might not work if you do this.

Native Apps on Your Phone or Tablet

This means the programs you use on your phone or tablet. These apps are made to work on your device. They help you do things like check your email, play games, or use social media. It's important to know how to use these apps safely and keep your information private.

Some parts of our Apps might need to use things on your phone, like the camera, photo album, or address book. If you want to use these parts, we will ask you first if it's okay. You can say yes or no. Remember, you can change your mind later by changing the settings on your phone.

Cookies

Cookies are small files that websites put on your computer or device. They help the website remember things about you, like your preferences or login details. This makes it easier for you to use the website next time. Cookies can also help websites show you ads that match your interests. You can choose to allow or block cookies in your web browser settings. If you block cookies, some website features might not work as well.

Push Notifications

Push notifications are messages that pop up on your phone or computer. They can come from apps or websites you use. These messages can tell you about new updates, reminders, or special offers. You can choose to turn them on or off in your device settings. If you turn them on, you will get alerts even when you are not using the app or website. If you turn them off, you won't get these alerts. It's up to you to decide if you want to receive them.

Children’s Privacy/Notice for Minors

This notice is about how we protect the privacy of children and teenagers. We want to make sure that kids and teens understand how their personal information is used and kept safe.

1. What Information We Collect: We might collect things like your name, age, and contact details. Sometimes, we also collect information about your health if you visit our clinic or use our services.

2. How We Use Your Information: We use your information to give you the best care possible. This means we might use it to set up appointments, send reminders, or talk to your doctor.

3. Who Can See Your Information: Only people who need to know your information to help you can see it. This includes doctors, nurses, and other healthcare workers. We do not share your information with anyone else unless we have to by law.

4. Your Rights: You have the right to know what information we have about you. You can ask us to see it or to correct it if something is wrong.

5. Keeping Your Information Safe: We work hard to keep your information safe. We use special systems to protect it from being seen by people who shouldn’t.

If you have any questions about your privacy, you can ask us. We are here to help you understand and feel safe about how we handle your information.

We follow the laws about collecting information from kids under 13 very carefully. Our services are not meant for kids under 13. If you think a child under 13 has given us personal information, please email us at privacy@curaihealth.com.

If you live in California and are under 18, you can ask us to delete things you posted on our website or other online services. To do this, email us at privacy@curaihealth.com. Keep in mind, we might not be able to remove everything completely.

If you have any questions or comments regarding this Privacy Policy, please email or mail us at:

Privacy@curaihealth.com

Privacy Administrator, Curai Health

2443 Fillmore St #380-15799, San Francisco, CA 94114

Notice of Privacy Practices

THIS NOTICE TELLS YOU HOW WE USE AND SHARE YOUR HEALTH INFORMATION. IT ALSO EXPLAINS YOUR RIGHTS AND OUR DUTIES TO PROTECT YOUR PRIVACY. PLEASE READ IT CAREFULLY. PLEASE LET US KNOW IF YOU NEED MORE HELP UNDERSTANDING THIS NOTICE.

I. Who We Are

This Notice explains how we keep your health information private. "We" means the different health companies listed here: First Opinion Health Services in Florida, Illinois, New York, North Carolina, Texas, Georgia, and New Jersey. Each of these companies follows the same privacy rules.

All healthcare workers can look at or add to your medical record.

All employees, doctors, and other healthcare workers who take care of you can see your medical or billing records. They can also see your health information, which we call "Protected Health Information."

II. Our Privacy Obligations

We have a duty to keep your personal health information private. This means we must protect your information and only share it when necessary. We follow laws that tell us how to handle your health information safely. We will only use or share your health information for reasons like giving you care, billing for services, or when the law requires it. We will not share your information for other reasons without your permission. If we need to use your information in a different way, we will ask you first. You have the right to know how we use your information and to ask questions if you are unsure. When we use or share your health information, we follow the rules in this notice.

III. What We Can Do With Your Health Information Without Asking You First

Sometimes, we can use or share your health information without needing you to say it's okay. Here are some reasons why:

For Your Care or Treatment: We might share your health details with doctors, nurses, or other people who help take care of you. This helps them know what you need.
For Payment: We might use your information to get paid for the care you receive. This means we can talk to your insurance company about what treatments you had.
For Health Operations: We use your information to make sure we are doing a good job of providing quality service. This includes checking how well our staff is working and improving our services.
At your direction: We can share your information with close friends or relatives if you tell us to.If you are not there or can't be reached before we share your information (like when a family member or caregiver calls us), we might decide if sharing is good for you. If we do share, we will only give information that is important for that person's help with your care.
To Avoid Harm: If we think someone might get hurt, we can share information to help keep them safe.
For Research: We might use your information for research to help find new treatments. But we will make sure your privacy is protected.
For Special Government Functions: If you are in the military or involved in national security, we might need to share your information with the government.
We can share your health information if the law says we have to. This means if a federal, state, or local law requires it, we will use or give out your health details.
Public Health Activities: We might share your health information for these reasons:
A. To tell public health officials about diseases, injuries, or disabilities to help stop or control them.
B.. To report child abuse or neglect to the right government office.
C. To give information about products that the U.S. Food and Drug Administration oversees.
D. To warn someone who might have been near a contagious disease or
might catch or spread it.
E. To give your employer information if the law says we need to, like for work-related sicknesses or injuries.
F. If we think you are being hurt, not cared for, or a victim of domestic violence.

Health Oversight Activities: We might share your health information with a government agency. This agency checks that health care systems follow the rules for programs like Medicare or Medicaid.

Remember, these are just some examples. We always try to protect your privacy and only share your information when it's really necessary.

Sometimes, we need your written permission to use or share your health information. We will explain these situations in Section IV.

IV. When We Need Your Permission to Share Your Information

Sometimes, we need to ask you first before we can share your health information. This means we need your written permission. Here are some examples:

1. Marketing: If we want to use your information to tell you about products or services, we will ask for your permission first. We need your written permission before we can use your health information for marketing. This is a rule under HIPAA privacy laws. For example, we won't take money from other people or companies to tell you about treatments, doctors, or health services unless you say it's okay. Sometimes, the law might allow us to do this without your permission, but usually, we need you to agree first.

We can send you reminders to refill your medicine or talk to you about a drug you are taking. We only do this if the money we get for it covers our costs. Also, we can talk to you in person about products and give you small free gifts without needing you to sign anything.

2. Selling Information: We will never sell your health information unless you say it's okay.

3. Very Private Information: How We Use and Share Your Very Private Health

Information: Some of your health information is very private and needs extra protection. This includes records from Alcohol and Drug Abuse Treatment Programs and other health details that have special privacy rules. These rules come from federal and state laws, not just HIPAA.

If we need to share this very private information for reasons not allowed by law, we must first get your permission.

4. Taking Back Your Permission. You can take back your permission at any time. But if we have already done something based on your permission, we can't undo that. To take back your permission, you need to write a statement and send it to the Privacy Office listed below.

VI. Your Individual Rights

You have certain rights when it comes to your health information. Here is a list of those rights and what they mean for you:

1. Right to Access: You can ask to see or get a copy of your health records. This includes medical and billing records. You can also ask for these records to be sent to someone else if you want.

2. Right to Request Changes: If you think something in your health records is wrong or missing, you can ask us to change it. We might not always agree, but we will listen to your request and explain our decision.

3. Right to Confidential Communications: You can ask us to contact you in a certain way or at a certain place. For example, you might want us to call you at work instead of at home.

4. Right to Limit Information: You can ask us not to share certain health information for treatment, payment, or our operations. We will try to follow your wishes, but sometimes we might not be able to.

5. Right to an Accounting of Disclosures: You can ask for a list of times we have shared your health information with others. This list will not include times we shared it for treatment, payment, or healthcare operations.

6. Right to a Paper Copy of This Notice: You can ask for a paper copy of this notice at any time, even if you have agreed to get it electronically.

7. Right to Ask for More Limits. You can ask us to limit how we use and share your Protected Health Information. This can be for (1) treatment, payment, and health care operations, (2) sharing with people like family members or friends who help with your care or payment, or (3) telling these people about where you are and how you are doing. We will think about your request, but we do not have to agree unless you ask us not to share information with your health plan for payment or health care operations, the law does not require us to share it, and you (or someone else, not the health plan) have paid us in full for the health care service. If you want to ask for more limits, get a request form from our Privacy Office, fill it out, and give it back to them. We will send you a written answer.

8. You have the Right to look at and get copied of you health and billing records. o do this, you need to fill out a form from the Privacy Office and give it back to them. Sometimes, we might not let you see some parts of your records. If you want copies, we might ask you to pay a small fee for them.

9. You have the right to ask us to send your health information in a different way or to a different place. We will agree to any reasonable request you make in writing.

These rights help you control your health information and keep it private. If you have questions or want to use any of these rights, please contact us.

If you want more information about your privacy rights, or if you think we have not protected your privacy, you can contact our Privacy Office. If you disagree with a decision we made about your health information, you can also talk to us. You can write a complaint to the Office for Civil Rights at the U.S. Department of Health and Human Services. If you need the address, just ask our Privacy Office, and they will give it to you. We promise not to punish you if you make a complaint to us or to them.

VII. When This Notice Starts and How Long It Lasts

This notice starts on the date we give it to you. It will stay in effect until we change it. If we make changes, we will give you a new notice. This way, you always know the rules about your health information.

This notice started being used on April 11, 2022.

Right to Change Terms of this Notice. We can change the rules in this Notice at any time. If we do, the new rules will apply to all your health information we have, even the old information. If we change this Notice, we will put the new one in our waiting room and on our website at www.curaihealth.com. You can also get a copy of the new Notice by contacting the Privacy Office.

VIII Contact Information

If you have any questions or need help, you can contact us. Here is how you can reach us:

Curai Health

Privacy Administrator

Privacy@curai.com

2443 Fillmore St. #380-15799 San Francisco

‍

First Opinion Health Services (FL) PLLC, First Opinion Health Services (IL), P.C., NY Medicine/Telemedicine, PLLC, First Opinion Health Services (NC), PLLC, First Opinion Health Services, Inc., First Opinion Health Services (TX), PLLC, First Opinion Health Services (GA), LLC, First Opinion Health Services NJ, LLC (“Curai Health”), its affiliated health care providers, or other members of your care team, including coaches (each, a “Provider”), may arrange for you to connect with Providers and/or provide you with professional services using asynchronous and/or synchronous telehealth technologies (“Telehealth Technology”).

If you have questions about use of the Telehealth Technology itself and whether it is appropriate for your condition, the risks associated with using the Telehealth Technology, or the Provider’s credentials and professional background, please ask your Provider. In exchange for your use of the Telehealth Technology to receive care, you acknowledge and agree to the following terms and conditions of this informed consent (this "Consent"):

Use of Telehealth Technology. You understand and agree that:

A. There are good things and some risks when you get care through Telehealth Technology. The good things are that it is easy, you can get care more often, and you can do it from home. The risks are explained in Section 2 below.
B. The doctor will decide if it's okay to use video or phone calls to treat you. If the doctor thinks it's better, they might ask you to come in for an in-person visit instead.
C. You can get health services through video or phone calls. This includes help with mental health, like talking to a psychiatrist. By using these services, you agree to get help this way.
D. If you are a parent or legal guardian of a child who wants to get mental health help through online services, you agree to two things: (1) You are giving permission for your child to get this help, and (2) You will prove who you are before your child gets any services.
E. Telehealth services use technology to share your medical information with doctors. These doctors might be in different places, even in other states.
F. Your doctor will keep your medical information private and safe when using telehealth. They will follow all the rules and laws to do this.
G. You have the right to request copies of your medical records.
H. When you send messages through Telehealth, the time it takes to get a reply can be different. You understand that there might be a wait, and this could mean a delay in getting medical help.
I. We have not promised or guaranteed any specific outcome for your health condition or diagnosis.

Risks Associated with Use of Telehealth Technology. You understand that use of the Telehealth Technology has risks associated with it, such as

(a) information that you transmit through the Telehealth Technology may be insufficient to allow for appropriate decision-making by the Provider

(b) failures of equipment (e.g., servers, devices) or infrastructure (e.g., communications lines, power supply, software failures) may cause interruptions and delays in the provision of care and treatment, or loss of information

(c) in rare events, security protocols could fail, causing unauthorized access to your health information. You acknowledge that, although Curai Health and its telehealth technology vendor strive to prevent unauthorized access to information about you through encryption of information transmitted by the Telehealth Technology and other security measures, Curai Health and its vendor cannot guarantee that your use of the Telehealth Technology and the information will be private or secure, and you consent to this risk. You understand and consent to the risks associated with your use of the Telehealth Technology.

Your Telehealth Provider’s Credentials. You acknowledge that your health care provider’s credentials were made available to you before receiving care. If you have any questions about these credentials, please direct them to your health care provider.

Accuracy of Information Submitted to the Provider. You are responsible for making sure the information you give through the Telehealth Technology is correct, complete, and up-to-date every time you use it. The Provider will use this information to help you, so it needs to be right.
Release and Waiver. You acknowledge and agree to limit, disclaim, and release Curai Health from liability in connection with the use of Telehealth Technology.
Costs. Costs: You understand and agree that you might have to pay for some fees when you use Telehealth. You might also have to pay for any medicines or supplies the doctor says you need.
Other Legal Terms. This Consent cannot be changed by Curai Health except in writing and with your consent. If any provision is or becomes unenforceable or invalid, the other provisions will continue with the same effect.
Right to Revoke. You have the right to change your mind about using Telehealth Technologies for your care. You can stop using these services at any time, and it won't affect your right to get care in the future. If you want to stop, you need to send an email to CuraiHealth@support.curaihealth.com. This is called "Revocation." In your email, include your name and address. Once Curai Health gets your email, you can't use Telehealth Technology for care anymore. But, if your doctor did something based on your earlier consent before they got your email, that action will still count.

Privacy Consent

When you visit our healthcare facility, we need to collect some of your personal information. This helps us give you the best care possible. We promise to keep your information safe and private.

1. Consent to Use and Disclosure of Health Information. You hereby agree to this privacy consent to allow us to use your information to care for you and for other permitted purposes as listed below. If you have any questions, please ask us. We are here to help you understand your rights and how we protect your privacy. You are giving permission for Curai Health and other companies they work with to use and share your health information. This includes very private health details. They can do this for things like your treatment, payment, and other health care needs, as long as the law allows it.

Curai Health can share your health information with your main doctor or anyone who pays for your health care. This helps them check if your health care is covered or paid for. They can also share your health information with your employer if it is related to a worker’s compensation claim.

"Highly Confidential Information" means any private details about:

(a) treatment for drug or alcohol problems,

(b) genetic tests or information,

(d) psychiatric care,

(e) HIV/AIDS tests or treatment,

(f) diseases that can spread or are in the blood,

(g) sexually transmitted diseases,

(h) child or family abuse and neglect,

(i) abuse of a disabled adult,

(j) sexual assault,

(k) records about pregnancy and birth,

(l) help with having babies, like IVF or artificial insemination, and

(m) any other information that has special privacy rules under state or federal laws.

This information is kept very private to protect your privacy. "Check our Notice of Privacy Practices to learn more."

2. Consent to Disclose HIV/AIDS-Related Information. You give Curai Health permission to share your HIV/AIDS-related information. This includes any tests, results, status, diagnoses, or treatments. It doesn't matter what the test results are. Curai Health can share this information with certain companies that help them provide services. These companies have agreed to keep your health information safe. This includes Curai, Inc. and OpenAI OpCo, LLC. They share this information to help you use the app, manage your care, and for payment and health care operations. They can also share it with your health plan for payment and health care operations.

You can take back your permission at any time. But if Curai Health has already done something because of your permission, you can't take it back for that. If you don't take back your permission sooner, it will automatically end when you stop using the app.

When you visit a doctor or hospital, they collect information about your health. This information includes things like your medical history, test results, and treatments. Sometimes, it is important for different doctors or hospitals to share this information to give you the best care.

The Health Information Sharing Agreement is a way for you to say "yes" or "no" to sharing your health information with other doctors or hospitals. If you say "yes," your doctors can see your health records from other places. This helps them understand your health better and make good decisions about your care.

If you say "no," your health information will not be shared. This means that each doctor or hospital will only have the information you give them. They might not have all the details they need to help you as well as they could.

You can change your mind at any time. If you decide later that you want to share your information, you can let your doctor know. It's important to think about what is best for you and your health.

Remember, your health information is private and protected. Only people who are taking care of you can see it. If you have questions, ask your doctor or nurse. They can help you understand more about sharing your health information.

A health record locator service or health information exchange (HIE) helps Curai Health and your doctors give you better care. It does this by sharing your health information with other doctors who are part of the HIE. Curai Health uses these services to share information: (1) CommonWell Alliance, (2) Carequality, and (3) eHealth Exchange.

If you choose to join, Curai Health and your doctors can get and share your health records with other doctors outside of Curai Health who are part of these HIEs. You can change your mind later by updating your HIE settings in your Curai Health Account. If you decide not to join, Curai Health and your doctors won't be able to share your health records with other doctors outside of Curai Health who are part of these HIEs.

Not joining the HIE won't stop you from getting medical care. It just means your health information won't be shared through these HIEs. Your doctors can still get your health information in other ways, like fax, phone, email, or mail. Also, your doctors can still share your health information with certain groups if needed for public health, research allowed by law, or emergencies.

Minor Consent to Treatment and Sharing of Medical Information with Parent or Guardian

If you are under 18, you are called a "minor." Sometimes, you can say "yes" or "no" to medical care without your parents. This is called "minor consent."

When can you give consent?

- If you are 12 or older and need help with mental health, drugs, or alcohol.

- If you are pregnant and need care.

- If you need birth control or tests for diseases you can get from sex.

What about your medical information?

- Doctors usually tell your parents about your health.

- But if you give consent, they might not have to tell your parents.

- You can ask the doctor to keep some things private.

Remember, if you have questions, you can always ask your doctor or nurse to explain more.

I agree to get medical care and treatment through telehealth from Curai Health. This includes services from First Opinion Health Services in different states like Florida, Illinois, New York, North Carolina, Texas, Georgia, and New Jersey. My doctors and other healthcare providers will decide what care I need or recommend.

I understand that Curai needs my parent or legal guardian to agree to my treatment. I give Curai Health permission to contact my parent or guardian by phone or online to get their consent for my healthcare through telehealth. I also agree that Curai Health can share my medical information and records, including details about my treatment, with my parent or guardian. I agree that parts of my records can be shared so my health plan or another person can pay for my care.I understand that I can ask questions about my healthcare and treatment.

If you do not understand any of the words or ideas in this form, do not sign it. Instead, contact Curai Health at support@curai.com to talk about it more.

When a child under 18 needs medical care, a parent or guardian must agree to the treatment. This means the parent or guardian gives permission for doctors to help the child. Sometimes, there are special rules that let a child get care without a parent's permission, like in emergencies or for certain types of care. But usually, parents need to say it's okay for the child to get medical help."

I agree to let Curai Health give my child the medical care and treatment they need. This includes doctors and other healthcare workers who think it's important or a good idea. Curai Health includes First Opinion Health Services in different states like Florida, Illinois, New York, North Carolina, Texas, Georgia, and New Jersey.

I know there are risks and benefits when my child gets medical care, including care through telehealth. I understand I need to keep my child's login details safe on my phone and be there for any medical visits.

I understand that there is no guarantee that the treatment will work. If there are other options for care, my child's doctor or healthcare provider will explain them to me. It is up to my child's doctor or healthcare provider to decide if telehealth is right for my child's needs.

I understand that I can ask questions about my child's healthcare and treatment. I promise that I am my child's parent or legal guardian. I have the right to make medical decisions for my child. There are no court orders stopping me from giving permission for my child to get healthcare services.

Terms of Use and Policies

Terms of Use

Privacy Policy

Notice of Privacy Practices

Telehealth Informed Consent

Health Information Exchange Agreement

Minor Consent

Parental Consent to Treatment of Minor