Terms of Use and Policies

THIS NOTICE TELLS YOU HOW WE USE AND SHARE YOUR HEALTH INFORMATION. IT ALSO EXPLAINS YOUR RIGHTS AND OUR DUTIES TO PROTECT YOUR PRIVACY. PLEASE READ IT CAREFULLY. PLEASE LET US KNOW IF YOU NEED MORE HELP UNDERSTANDING THIS NOTICE.

I. Who We Are

This Notice explains how we keep your health information private. "We" means the different health companies listed here: Curai Health Medical Group in Florida, Illinois, New York, North Carolina, Texas, Georgia, and New Jersey. Each of these companies follows the same privacy rules.

1. All healthcare workers can look at or add to your medical record.

2. All employees, doctors, and other healthcare workers who take care of you can see your medical or billing records. They can also see your health information, which we call "Protected Health Information."

II. Our Privacy Obligations

We have a duty to keep your personal health information private. This means we must protect your information and only share it when necessary. We follow laws that tell us how to handle your health information safely. We will only use or share your health information for reasons like giving you care, billing for services, or when the law requires it. We will not share your information for other reasons without your permission. If we need to use your information in a different way, we will ask you first. You have the right to know how we use your information and to ask questions if you are unsure. When we use or share your health information, we follow the rules in this notice.  

III. What We Can Do With Your Health Information Without Asking You First

Sometimes, we can use or share your health information without needing you to say it's okay. Here are some reasons why:

1. For Your Care or Treatment: We might share your health details with doctors, nurses, or other people who help take care of you. This helps them know what you need.
2. For Payment: We might use your information to get paid for the care you receive. This means we can talk to your insurance company about what treatments you had.
3. For Health Operations: We use your information to make sure we are doing a good job of providing quality service. This includes checking how well our staff is working and improving our services.
4. At your direction: We can share your information with close friends or relatives if you tell us to.If you are not there or can't be reached before we share your information (like when a family member or caregiver calls us), we might decide if sharing is good for you. If we do share, we will only give information that is important for that person's help with your care.
5. To Avoid Harm: If we think someone might get hurt, we can share information to help keep them safe.
6. For Research: We might use your information for research to help find new treatments. But we will make sure your privacy is protected.
7. For Special Government Functions: If you are in the military or involved in national security, we might need to share your information with the government.
8. We can share your health information if the law says we have to. This means if a federal, state, or local law requires it, we will use or give out your health details.
9. Public Health Activities: We might share your health information for these reasons:  
   A. To tell public health officials about diseases, injuries, or disabilities to help stop or control them.
   B.. To report child abuse or neglect to the right government office.
   C. To give information about products that the U.S. Food and Drug Administration oversees.
   D. To warn someone who might have been near a contagious disease or
   might catch or spread it.
   E. To give your employer information if the law says we need to, like for work-related sicknesses or injuries.
   F. If we think you are being hurt, not cared for, or a victim of domestic violence.
   

10. Health Oversight Activities: We might share your health information with a government agency. This agency checks that health care systems follow the rules for programs like Medicare or Medicaid.

Remember, these are just some examples. We always try to protect your privacy and only share your information when it's really necessary.  

Sometimes, we need your written permission to use or share your health information. We will explain these situations in Section IV.

IV. When We Need Your Permission to Share Your Information

Sometimes, we need to ask you first before we can share your health information. This means we need your written permission. Here are some examples:

1. Marketing: If we want to use your information to tell you about products or services, we will ask for your permission first. We need your written permission before we can use your health information for marketing. This is a rule under HIPAA privacy laws. For example, we won't take money from other people or companies to tell you about treatments, doctors, or health services unless you say it's okay. Sometimes, the law might allow us to do this without your permission, but usually, we need you to agree first.

We can send you reminders to refill your medicine or talk to you about a drug you are taking. We only do this if the money we get for it covers our costs. Also, we can talk to you in person about products and give you small free gifts without needing you to sign anything.

2. Selling Information: We will never sell your health information unless you say it's okay.

3. Very Private Information: How We Use and Share Your Very Private Health

Information: Some of your health information is very private and needs extra protection. This includes records from Alcohol and Drug Abuse Treatment Programs and other health details that have special privacy rules. These rules come from federal and state laws, not just HIPAA.

If we need to share this very private information for reasons not allowed by law, we must first get your permission.

4. Taking Back Your Permission. You can take back your permission at any time. But if we have already done something based on your permission, we can't undo that. To take back your permission, you need to write a statement and send it to the Privacy Office listed below.  

VI. Your Individual Rights

You have certain rights when it comes to your health information. Here is a list of those rights and what they mean for you:

1. Right to Access: You can ask to see or get a copy of your health records. This includes medical and billing records. You can also ask for these records to be sent to someone else if you want.

2. Right to Request Changes: If you think something in your health records is wrong or missing, you can ask us to change it. We might not always agree, but we will listen to your request and explain our decision.

3. Right to Confidential Communications: You can ask us to contact you in a certain way or at a certain place. For example, you might want us to call you at work instead of at home.

4. Right to Limit Information: You can ask us not to share certain health information for treatment, payment, or our operations. We will try to follow your wishes, but sometimes we might not be able to.

5. Right to an Accounting of Disclosures: You can ask for a list of times we have shared your health information with others. This list will not include times we shared it for treatment, payment, or healthcare operations.

6. Right to a Paper Copy of This Notice: You can ask for a paper copy of this notice at any time, even if you have agreed to get it electronically.

7. Right to Ask for More Limits. You can ask us to limit how we use and share your Protected Health Information. This can be for (1) treatment, payment, and health care operations, (2) sharing with people like family members or friends who help with your care or payment, or (3) telling these people about where you are and how you are doing. We will think about your request, but we do not have to agree unless you ask us not to share information with your health plan for payment or health care operations, the law does not require us to share it, and you (or someone else, not the health plan) have paid us in full for the health care service. If you want to ask for more limits, get a request form from our Privacy Office, fill it out, and give it back to them. We will send you a written answer.

8. You have the Right to look at and get copied of you health and billing records. o do this, you need to fill out a form from the Privacy Office and give it back to them. Sometimes, we might not let you see some parts of your records. If you want copies, we might ask you to pay a small fee for them.

9. You have the right to ask us to send your health information in a different way or to a different place. We will agree to any reasonable request you make in writing.

These rights help you control your health information and keep it private. If you have questions or want to use any of these rights, please contact us.

If you want more information about your privacy rights, or if you think we have not protected your privacy, you can contact our Privacy Office. If you disagree with a decision we made about your health information, you can also talk to us. You can write a complaint to the Office for Civil Rights at the U.S. Department of Health and Human Services. If you need the address, just ask our Privacy Office, and they will give it to you. We promise not to punish you if you make a complaint to us or to them.

VII. When This Notice Starts and How Long It Lasts

This notice starts on the date we give it to you. It will stay in effect until we change it. If we make changes, we will give you a new notice. This way, you always know the rules about your health information.

This notice started being used on January 6, 2026.

Right to Change Terms of this Notice. We can change the rules in this Notice at any time. If we do, the new rules will apply to all your health information we have, even the old information. If we change this Notice, we will put the new one in our waiting room and on our website at www.curaihealth.com. You can also get a copy of the new Notice by contacting the Privacy Office.

VIII Contact Information

If you have any questions or need help, you can contact us. Here is how you can reach us:

Curai Health

Privacy Administrator

Privacy@curai.com

2443 Fillmore St. #380-15799 San Francisco

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THIS NOTICE TELLS YOU HOW WE USE AND SHARE YOUR HEALTH INFORMATION. IT ALSO EXPLAINS YOUR RIGHTS AND OUR DUTIES TO PROTECT YOUR PRIVACY. PLEASE READ IT CAREFULLY. PLEASE LET US KNOW IF YOU NEED MORE HELP UNDERSTANDING THIS NOTICE.

I. Who We Are

This Notice explains how we keep your health information private. "We" means the different health companies listed here: Curai Health Medical Group in Florida, Illinois, New York, North Carolina, Texas, Georgia, and New Jersey. Each of these companies follows the same privacy rules.

1. All healthcare workers can look at or add to your medical record.

2. All employees, doctors, and other healthcare workers who take care of you can see your medical or billing records. They can also see your health information, which we call "Protected Health Information."

II. Our Privacy Obligations

We have a duty to keep your personal health information private. This means we must protect your information and only share it when necessary. We follow laws that tell us how to handle your health information safely. We will only use or share your health information for reasons like giving you care, billing for services, or when the law requires it. We will not share your information for other reasons without your permission. If we need to use your information in a different way, we will ask you first. You have the right to know how we use your information and to ask questions if you are unsure. When we use or share your health information, we follow the rules in this notice.  

III. What We Can Do With Your Health Information Without Asking You First

Sometimes, we can use or share your health information without needing you to say it's okay. Here are some reasons why:

1. For Your Care or Treatment: We might share your health details with doctors, nurses, or other people who help take care of you. This helps them know what you need.
2. For Payment: We might use your information to get paid for the care you receive. This means we can talk to your insurance company about what treatments you had.
3. For Health Operations: We use your information to make sure we are doing a good job of providing quality service. This includes checking how well our staff is working and improving our services.
4. At your direction: We can share your information with close friends or relatives if you tell us to.If you are not there or can't be reached before we share your information (like when a family member or caregiver calls us), we might decide if sharing is good for you. If we do share, we will only give information that is important for that person's help with your care.
5. To Avoid Harm: If we think someone might get hurt, we can share information to help keep them safe.
6. For Research: We might use your information for research to help find new treatments. But we will make sure your privacy is protected.
7. For Special Government Functions: If you are in the military or involved in national security, we might need to share your information with the government.
8. We can share your health information if the law says we have to. This means if a federal, state, or local law requires it, we will use or give out your health details.
9. Public Health Activities: We might share your health information for these reasons:  
   A. To tell public health officials about diseases, injuries, or disabilities to help stop or control them.
   B.. To report child abuse or neglect to the right government office.
   C. To give information about products that the U.S. Food and Drug Administration oversees.
   D. To warn someone who might have been near a contagious disease or
   might catch or spread it.
   E. To give your employer information if the law says we need to, like for work-related sicknesses or injuries.
   F. If we think you are being hurt, not cared for, or a victim of domestic violence.
   

10. Health Oversight Activities: We might share your health information with a government agency. This agency checks that health care systems follow the rules for programs like Medicare or Medicaid.

Remember, these are just some examples. We always try to protect your privacy and only share your information when it's really necessary.  

Sometimes, we need your written permission to use or share your health information. We will explain these situations in Section IV.

IV. When We Need Your Permission to Share Your Information

Sometimes, we need to ask you first before we can share your health information. This means we need your written permission. Here are some examples:

1. Marketing: If we want to use your information to tell you about products or services, we will ask for your permission first. We need your written permission before we can use your health information for marketing. This is a rule under HIPAA privacy laws. For example, we won't take money from other people or companies to tell you about treatments, doctors, or health services unless you say it's okay. Sometimes, the law might allow us to do this without your permission, but usually, we need you to agree first.

We can send you reminders to refill your medicine or talk to you about a drug you are taking. We only do this if the money we get for it covers our costs. Also, we can talk to you in person about products and give you small free gifts without needing you to sign anything.

2. Selling Information: We will never sell your health information unless you say it's okay.

3. Very Private Information: How We Use and Share Your Very Private Health

Information: Some of your health information is very private and needs extra protection. This includes records from Alcohol and Drug Abuse Treatment Programs and other health details that have special privacy rules. These rules come from federal and state laws, not just HIPAA.

If we need to share this very private information for reasons not allowed by law, we must first get your permission.

4. Taking Back Your Permission. You can take back your permission at any time. But if we have already done something based on your permission, we can't undo that. To take back your permission, you need to write a statement and send it to the Privacy Office listed below.  

VI. Your Individual Rights

You have certain rights when it comes to your health information. Here is a list of those rights and what they mean for you:

1. Right to Access: You can ask to see or get a copy of your health records. This includes medical and billing records. You can also ask for these records to be sent to someone else if you want.

2. Right to Request Changes: If you think something in your health records is wrong or missing, you can ask us to change it. We might not always agree, but we will listen to your request and explain our decision.

3. Right to Confidential Communications: You can ask us to contact you in a certain way or at a certain place. For example, you might want us to call you at work instead of at home.

4. Right to Limit Information: You can ask us not to share certain health information for treatment, payment, or our operations. We will try to follow your wishes, but sometimes we might not be able to.

5. Right to an Accounting of Disclosures: You can ask for a list of times we have shared your health information with others. This list will not include times we shared it for treatment, payment, or healthcare operations.

6. Right to a Paper Copy of This Notice: You can ask for a paper copy of this notice at any time, even if you have agreed to get it electronically.

7. Right to Ask for More Limits. You can ask us to limit how we use and share your Protected Health Information. This can be for (1) treatment, payment, and health care operations, (2) sharing with people like family members or friends who help with your care or payment, or (3) telling these people about where you are and how you are doing. We will think about your request, but we do not have to agree unless you ask us not to share information with your health plan for payment or health care operations, the law does not require us to share it, and you (or someone else, not the health plan) have paid us in full for the health care service. If you want to ask for more limits, get a request form from our Privacy Office, fill it out, and give it back to them. We will send you a written answer.

8. You have the Right to look at and get copied of you health and billing records. o do this, you need to fill out a form from the Privacy Office and give it back to them. Sometimes, we might not let you see some parts of your records. If you want copies, we might ask you to pay a small fee for them.

9. You have the right to ask us to send your health information in a different way or to a different place. We will agree to any reasonable request you make in writing.

These rights help you control your health information and keep it private. If you have questions or want to use any of these rights, please contact us.

If you want more information about your privacy rights, or if you think we have not protected your privacy, you can contact our Privacy Office. If you disagree with a decision we made about your health information, you can also talk to us. You can write a complaint to the Office for Civil Rights at the U.S. Department of Health and Human Services. If you need the address, just ask our Privacy Office, and they will give it to you. We promise not to punish you if you make a complaint to us or to them.

VII. When This Notice Starts and How Long It Lasts

This notice starts on the date we give it to you. It will stay in effect until we change it. If we make changes, we will give you a new notice. This way, you always know the rules about your health information.

This notice started being used on January 6, 2026.

Right to Change Terms of this Notice. We can change the rules in this Notice at any time. If we do, the new rules will apply to all your health information we have, even the old information. If we change this Notice, we will put the new one in our waiting room and on our website at www.curaihealth.com. You can also get a copy of the new Notice by contacting the Privacy Office.

VIII Contact Information

If you have any questions or need help, you can contact us. Here is how you can reach us:

Curai Health

Privacy Administrator

Privacy@curai.com

2443 Fillmore St. #380-15799 San Francisco

‍

Curai Health Medical Group (FL) PLLC, Curai Health Medical Group (IL), P.C., NY Medicine/Telemedicine, PLLC, Curai Health Medical Group (NC), PLLC, Curai Health Medical Group (CHMG), Curai Health Medical Group (TX), PLLC, Curai Health Medical Group (GA), LLC, Curai Health Medical Group NJ, LLC (“Curai Health”), its affiliated health care providers, or other members of your care team, including coaches (each, a “Provider”), may arrange for you to connect with Providers and/or provide you with professional services using asynchronous and/or synchronous telehealth technologies (“Telehealth Technology”).

If you have questions about use of the Telehealth Technology itself and whether it is appropriate for your condition, the risks associated with using the Telehealth Technology, or the Provider’s credentials and professional background, please ask your Provider. In exchange for your use of the Telehealth Technology to receive care, you acknowledge and agree to the following terms and conditions of this informed consent (this "Consent"):

1. Use of Telehealth Technology. You understand and agree that:

A. There are good things and some risks when you get care through Telehealth Technology. The good things are that it is easy, you can get care more often, and you can do it from home. The risks are explained in Section 2 below.
B. The doctor will decide if it's okay to use video or phone calls to treat you. If the doctor thinks it's better, they might ask you to come in for an in-person visit instead.
C. You can get health services through video or phone calls. This includes help with mental health, like talking to a psychiatrist. By using these services, you agree to get help this way.
D. If you are a parent or legal guardian of a child who wants to get mental health help through online services, you agree to two things: (1) You are giving permission for your child to get this help, and (2) You will prove who you are before your child gets any services.
E. Telehealth services use technology to share your medical information with doctors. These doctors might be in different places, even in other states.
F. Your doctor will keep your medical information private and safe when using telehealth. They will follow all the rules and laws to do this.
G. You have the right to request copies of your medical records.
H. When you send messages through Telehealth, the time it takes to get a reply can be different. You understand that there might be a wait, and this could mean a delay in getting medical help.
I. We have not promised or guaranteed any specific outcome for your health condition or diagnosis.

2. Risks Associated with Use of Telehealth Technology. You understand that use of the Telehealth Technology has risks associated with it, such as

(a) information that you transmit through the Telehealth Technology may be insufficient to allow for appropriate decision-making by the Provider

(b) failures of equipment (e.g., servers, devices) or infrastructure (e.g., communications lines, power supply, software failures) may cause interruptions and delays in the provision of care and treatment, or loss of information

(c) in rare events, security protocols could fail, causing unauthorized access to your health information. You acknowledge that, although Curai Health and its telehealth technology vendor strive to prevent unauthorized access to information about you through encryption of information transmitted by the Telehealth Technology and other security measures, Curai Health and its vendor cannot guarantee that your use of the Telehealth Technology and the information will be private or secure, and you consent to this risk. You understand and consent to the risks associated with your use of the Telehealth Technology.

3. Your Telehealth Provider’s Credentials. You acknowledge that your health care provider’s credentials were made available to you before receiving care. If you have any questions about these credentials, please direct them to your health care provider.

2. Accuracy of Information Submitted to the Provider. You are responsible for making sure the information you give through the Telehealth Technology is correct, complete, and up-to-date every time you use it. The Provider will use this information to help you, so it needs to be right.
3. Release and Waiver. You acknowledge and agree to limit, disclaim, and release Curai Health from liability in connection with the use of Telehealth Technology.
4. Costs. Costs: You understand and agree that you might have to pay for some fees when you use Telehealth. You might also have to pay for any medicines or supplies the doctor says you need.
5. Other Legal Terms. This Consent cannot be changed by Curai Health except in writing and with your consent. If any provision is or becomes unenforceable or invalid, the other provisions will continue with the same effect.
6. Right to Revoke. You have the right to change your mind about using Telehealth Technologies for your care. You can stop using these services at any time, and it won't affect your right to get care in the future. If you want to stop, you need to send an email to CuraiHealth@support.curaihealth.com. This is called "Revocation." In your email, include your name and address. Once Curai Health gets your email, you can't use Telehealth Technology for care anymore. But, if your doctor did something based on your earlier consent before they got your email, that action will still count.

Privacy Consent

When you visit our healthcare facility, we need to collect some of your personal information. This helps us give you the best care possible. We promise to keep your information safe and private.

1. Consent to Use and Disclosure of Health Information. You hereby agree to this privacy consent to allow us to use your information to care for you and for other permitted purposes as listed below. If you have any questions, please ask us. We are here to help you understand your rights and how we protect your privacy. You are giving permission for Curai Health and other companies they work with to use and share your health information. This includes very private health details. They can do this for things like your treatment, payment, and other health care needs, as long as the law allows it.

Curai Health can share your health information with your main doctor or anyone who pays for your health care. This helps them check if your health care is covered or paid for. They can also share your health information with your employer if it is related to a worker’s compensation claim.

"Highly Confidential Information" means any private details about:

(a) treatment for drug or alcohol problems,

(b) genetic tests or information,

(c) mental health issues or disabilities,

(d) psychiatric care,

(e) HIV/AIDS tests or treatment,

(f) diseases that can spread or are in the blood,

(g) sexually transmitted diseases,

(h) child or family abuse and neglect,

(i) abuse of a disabled adult,

(j) sexual assault,

(k) records about pregnancy and birth,

(l) help with having babies, like IVF or artificial insemination, and

(m) any other information that has special privacy rules under state or federal laws.

This information is kept very private to protect your privacy. "Check our Notice of Privacy Practices to learn more."

2. Consent to Disclose HIV/AIDS-Related Information. You give Curai Health permission to share your HIV/AIDS-related information. This includes any tests, results, status, diagnoses, or treatments. It doesn't matter what the test results are. Curai Health can share this information with certain companies that help them provide services. These companies have agreed to keep your health information safe. This includes Curai, Inc. and OpenAI OpCo, LLC. They share this information to help you use the app, manage your care, and for payment and health care operations. They can also share it with your health plan for payment and health care operations.

You can take back your permission at any time. But if Curai Health has already done something because of your permission, you can't take it back for that. If you don't take back your permission sooner, it will automatically end when you stop using the app.

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When you visit a doctor or hospital, they collect information about your health. This information includes things like your medical history, test results, and treatments. Sometimes, it is important for different doctors or hospitals to share this information to give you the best care.

The Health Information Sharing Agreement is a way for you to say "yes" or "no" to sharing your health information with other doctors or hospitals. If you say "yes," your doctors can see your health records from other places. This helps them understand your health better and make good decisions about your care.

If you say "no," your health information will not be shared. This means that each doctor or hospital will only have the information you give them. They might not have all the details they need to help you as well as they could.

You can change your mind at any time. If you decide later that you want to share your information, you can let your doctor know. It's important to think about what is best for you and your health.

Remember, your health information is private and protected. Only people who are taking care of you can see it. If you have questions, ask your doctor or nurse. They can help you understand more about sharing your health information.

A health record locator service or health information exchange (HIE) helps Curai Health and your doctors give you better care. It does this by sharing your health information with other doctors who are part of the HIE. Curai Health uses these services to share information: (1) CommonWell Alliance, (2) Carequality, and (3) eHealth Exchange.

If you choose to join, Curai Health and your doctors can get and share your health records with other doctors outside of Curai Health who are part of these HIEs. You can change your mind later by updating your HIE settings in your Curai Health Account. If you decide not to join, Curai Health and your doctors won't be able to share your health records with other doctors outside of Curai Health who are part of these HIEs.

Not joining the HIE won't stop you from getting medical care. It just means your health information won't be shared through these HIEs. Your doctors can still get your health information in other ways, like fax, phone, email, or mail. Also, your doctors can still share your health information with certain groups if needed for public health, research allowed by law, or emergencies.

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Minor Consent to Treatment and Sharing of Medical Information with Parent or Guardian

If you are under 18, you are called a "minor." Sometimes, you can say "yes" or "no" to medical care without your parents. This is called "minor consent."

When can you give consent?

- If you are 12 or older and need help with mental health, drugs, or alcohol.

- If you are pregnant and need care.

- If you need birth control or tests for diseases you can get from sex.

What about your medical information?

- Doctors usually tell your parents about your health.

- But if you give consent, they might not have to tell your parents.

- You can ask the doctor to keep some things private.

Remember, if you have questions, you can always ask your doctor or nurse to explain more.

I agree to get medical care and treatment through telehealth from Curai Health. This includes services from Curai Health Medical Group in different states like Florida, Illinois, New York, North Carolina, Texas, Georgia, and New Jersey. My doctors and other healthcare providers will decide what care I need or recommend.

I understand that Curai needs my parent or legal guardian to agree to my treatment. I give Curai Health permission to contact my parent or guardian by phone or online to get their consent for my healthcare through telehealth. I also agree that Curai Health can share my medical information and records, including details about my treatment, with my parent or guardian. I agree that parts of my records can be shared so my health plan or another person can pay for my care.I understand that I can ask questions about my healthcare and treatment.

If you do not understand any of the words or ideas in this form, do not sign it. Instead, contact Curai Health at support@curai.com to talk about it more.

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When a child under 18 needs medical care, a parent or guardian must agree to the treatment. This means the parent or guardian gives permission for doctors to help the child. Sometimes, there are special rules that let a child get care without a parent's permission, like in emergencies or for certain types of care. But usually, parents need to say it's okay for the child to get medical help."

I agree to let Curai Health give my child the medical care and treatment they need. This includes doctors and other healthcare workers who think it's important or a good idea. Curai Health includes Curai Health Medical Group in different states like Florida, Illinois, New York, North Carolina, Texas, Georgia, and New Jersey.

I know there are risks and benefits when my child gets medical care, including care through telehealth. I understand I need to keep my child's login details safe on my phone and be there for any medical visits.

I understand that there is no guarantee that the treatment will work. If there are other options for care, my child's doctor or healthcare provider will explain them to me. It is up to my child's doctor or healthcare provider to decide if telehealth is right for my child's needs.

I understand that I can ask questions about my child's healthcare and treatment. I promise that I am my child's parent or legal guardian. I have the right to make medical decisions for my child. There are no court orders stopping me from giving permission for my child to get healthcare services.